GENERAL TERMS AND CONDITIONS

 

SHIPMENTS TO ITALY (San Marino)

Shipments take place every working day (Tuesday to Friday).

Packing times are 1 working day unless different specifications related to particular products. All our shipments are always insured, and safe.

Items available in store:

Express shipping time: 24/48h

Standard shipping time (islands): 3/4 days

Shipping is free above 100€ for all items available.

Items available in stock:

In the case of an article marked "pre-order" the packing time is 7/14 days and the shipping time will be according to the carrier chosen.

The courier is not authorized to deliver the goods to the plans, in case there is priority contact us https://www.extremegames27.it/en/contact-us i.



SHIPMENTS TO EUROPE

Shipments to Europe take place every working day (Tuesday to Friday).

Packing times are 1 working day unless different specifications related to particular products. All our shipments are always insured, and safe.

Items available in store:

Standard delivery time: 3/4 days

Express shipping time: 24/48h

Shipping is free above 150€ for all available items, only some European countries, read below.

European countries with free shipping above 150 €: Austria, Belgium, Bulgaria, Czech Republic, France, Germany, Hungary, Monaco, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain and Sweden.

Items available in store:

In the case of an article marked "pre-order" the packing time is 7/14 days and the shipping time will be according to the carrier chosen.

The courier is not authorized to deliver the goods to the plans, in case there is priority contact us https://www.extremegames27.it/en/contact-us i.

EXTRA-EU SHIPMENTS AND THE REST OF THE WORLD

Extra EU and Rest of the World shipments take place every working day (Tuesday to Friday).

Packing times are 1 working day unless different specifications related to particular products. All our shipments are always insured, and safe.

Items available in store:

Standard delivery time: 4/6 days

Express shipping time: 3/4 days

Items available in store:

In the case of an article marked "pre-order" the packing time is 7/14 days and the shipping time will be according to the carrier chosen.

The courier is not authorized to deliver the goods to the plans, in case there is priority contact us https://www.extremegames27.it/en/contact-us i.

CUSTOMS DUTIES AND CHARGES

When you place an order at Extreme Games with a delivery address located outside of Europe (Extra EU and Rest of the World) you should consider the following:

Il nostro corriere si occupa dell'importazione del vostro pacco e vi addebita lo sdoganamento dopo la consegna, vale a dire i dazi doganali, l'imposta sul fatturato all'importazione e l'imposta sul valore aggiunto.

Per maggiori informazioni sulla spedizione nel paese di tuo interesse: https://www.fedex.com/en-it/billing/duty-tax.html

Per ulteriore assistenza contattaci: https://extremegames27.it/en/contact-us

ORDER STATUS

It is possible to follow your order after receiving all the data and the tracking number from our assistance or through the telematic portal of the courier entrusted, in order to be continuously updated until the completion of the shipment.

PAYMENTS

Different payment methods are available:

- payment by credit card;

- Paypal;

- Bank transfer (the order will be sent when the bank transfer is confirmed - the goods will be reserved for a maximum of 7 days);

- Cash on delivery (cash on delivery);

- Pick up in the store (book the goods online, and pick them up in the store);

- Payment in instalments

All prices are Vat included.

 

COURIERS

We use the best couriers with maximum reliability, and all our shipments are insured. The courier is at the customer’s choice at the time of purchase.

Shipments in Italy will be shipped with:

- EXTREME COURIER (service only for residents within a 10km radius of the Rescaldina store MI)

- TNT

Shipments to Europe and the Rest of the World will be shipped with:

- FEDEX

CANCELLATION CONDITIONS

In line with current regulations it is possible to return any goods purchased within 90 days from the date of receipt.

You can return the goods directly in the store or on our website.

The packaging must be intact and the material in the same state in which it was received. The seller will proceed with the re-crediting of the sum only after the verification of the goods.

 

REFUNDED RETURNS

The shipment for any return of the item is free of charge for the following reasons: item not received, wrong item or damaged item. The goods will be credited back to the total spent by the customer.

MADE STANDARD

The shipment for the eventual return of the article is to payment in the following reasons: item not compatible, purchased by mistake, wrong purchase or no longer necessary.

The value of the goods will be re-credited while the shipping costs remain at the customer’s expense.

CANCEL AN ORDER

If the entered data is incorrect, item ordered by mistake, I forgot to add an item to the order or for other reasons, you can cancel or change the order only before the status of the order passes from: "payment accepted" to "preparation in progress".

For cancellation or modification of the order contact us at the relative page with the reference data of the executed order.

Customer service: https://extremegames27.it/en/contact-us

REIMBURSEMENT

Extreme Games will proceed with the re-crediting of the value of the purchased goods with the same payment channel that you used. If you have used the cash on delivery as a payment method, you will be contacted by customer service for bank details.

The refund will be made within 2/3 working days after receipt of the package on site and after verification of the returned goods.

Additional expenses may occur if tampering or damage is found to the returned items.

 

PREPARATION FOR THE REFUND

1. Fill out the return form;

2. Send it to customer service - section "returned";

3. Pack the items;

4. Enter the purchase receipt;

5. Prepare the package;

6. Wait for the waybill from our staff;

7. Apply the consignment note on the package;

8. The goods are ready to be picked up by our courier.

General information on the use of cookies

Extreme Games uses mostly first-party cookies: these are cookies created and controlled not by external organizations, but by Extreme Games. The use by us on cookies is to make the website operational, save the preferences of the visitor and collect statistical data.

 

Cookie revocation

You may revoke your consent at any time and also object to the use of cookies that do not require consent, insofar as this is not necessary or is technically possible.
The most common browsers offer the possibility to prevent the use of cookies. Click on the links below to find out how:

Website analysis and social media

 

GOOGLE ANALYTICS

Google Analytics is a service of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Google Analytics uses "cookies", which are text files that are stored on your computer to allow the Extreme Games website to analyze how users use the site. The information collected by the cookie about your use of our website (including your IP address) is normally transferred to a Google server in the United States and stored there. Your IP address is registered by Google only in abbreviated form, which guarantees anonymity and does not allow you to draw any conclusions about your identity. Google will use the above information for the purpose of tracking and examining your use of the Extreme Games website, compiling reports on website activities on behalf of Extreme Games. The IP address transmitted by your browser to Google Analytics will not be associated with any other data held by Google. The transfer of this data by Google to third parties takes place only according to legal provisions or as part of the processing of order data. In no case will Google match your data to other data collected by Google. With your consent, you consent to the processing of your data by Google for the aforementioned methods of data processing and for the purposes indicated. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and to process them by downloading and installing the browser plug-in available at the following link. More information about Google Analytics and privacy is available on the Google website.

Social Media

I segni e i loghi di Facebook, Instagram, Tik Tok e Youtube visibili sui siti di Extreme Games sono esclusivamente link alle nostre pagine social. Facendo clic su una di queste icone, il fornitore di servizi non riceverà alcun dato personale dall'utente.

 

Pubblicità e-mail

Con l'iscrizione alla newsletter, il tuo indirizzo e-mail verrà utilizzato per scopi pubblicitari fino a quando non annullerai l'iscrizione alla newsletter. È possibile disdire l'abbonamento in qualsiasi momento cliccando sul link 
contattandoci. In qualità di abbonato alla newsletter, ti invieremo regolarmente via e-mail novità, offerte e iniziative.

 

Social Media

The signs and logos of Facebook, Instagram, Tik Tok and Youtube visible on the sites of Extreme Games are exclusively links to our social pages. By clicking on one of these icons, the service provider will not receive any personal data from the user.



E-mail advertising

By subscribing to the newsletter, your email address will be used for advertising purposes until you unsubscribe from the newsletter. You can unsubscribe at any time by clicking on the link. As a newsletter subscriber, we will regularly e-mail you news, offers and initiatives.

 

LOYALTY POINTS

HOW IT WORKS?

1.  Loyalty points are earned at every euro spent;

2.  To convert points you have to make a minimum expense of 20€;

3.  Validity of loyalty points for one year after the last purchase;

4.  Only members benefit from promotional campaigns and much more;

5.  You can access our new exclusive area.

Register for free click here!

HOW TO ACQUIRE POINTS

*When a social share is made, a review or bring a friend without your presence in the store or online, the friend must communicate your name, we also advise you to inform us of the action taken in order to assign you loyalty points on your account.

EXCLUSIVE PRIZES OF THIS PERIOD

At the moment there are no exclusive awards...

EXCLUSIVE AREA

Redeem your points and enter the exclusive area!

Register for free click here!